Building an Intranet Platform for a Leading Bank in Azerbaijan

A prominent bank in Azerbaijan faced critical inefficiencies in its internal service request processes. The organization needed a secure, centralized platform to streamline employee interactions with administrative, IT, and legal departments. TrimByte stepped in to deliver a tailored intranet portal, built on our proven ePortal: Customer Service Edition framework—customized to meet the bank’s specific operational and compliance requirements.

The client, one of the leading financial institutions in Azerbaijan, serves thousands of employees across regional branches. As part of its digital transformation initiative, the bank identified major inefficiencies in handling internal service requests, which previously relied on emails, paper-based systems, and disconnected tools.

These outdated methods created delays, confusion, and low visibility into request statuses—impacting productivity and putting pressure on both support teams and frontline staff. A secure, unified platform was essential to boost efficiency and modernize internal operations.

TrimByte started with an in-depth analysis of the client’s current workflows, departmental needs, and security expectations. We proposed a tailored solution based on our ePortal: Customer Service Edition—a robust and scalable framework designed for managing service interactions across large organizations.

The platform was extensively customized to fit the bank’s environment, including features for internal service categorization, SLA tracking, multi-level request approvals, and compliance logging. This approach allowed for faster deployment without compromising on flexibility or depth.

The customized ePortal-based intranet featured three primary modules for:

• Administrative Services: General requests, HR inquiries, and facility management.
• IT Support: Issue reporting, hardware/software requests, and access management.
• Legal Affairs: Document access, legal consultations, and policy clarifications.

TrimByte used a modern stack—Node.js, Vue.js, and MongoDB, with secure OAuth2-based authentication and advanced data encryption to align with the bank’s strict information security policies.

The portal delivered:

• Role-based dashboards
• Request lifecycle tracking
• Mobile access for on-the-go employees
• Full audit logs for compliance and transparency

An agile, collaborative rollout ensured that each department’s feedback was addressed in real time, with training and support provided at every stage.

With TrimByte’s customized ePortal solution, the bank achieved:

• 40% reduction in service request resolution time
• Improved coordination between employees and support departments
• Streamlined communication through one centralized platform
• Strong user adoption across all operational levels

Leadership noted the platform's usability and immediate operational impact. Employees gained a faster, more transparent way to interact with internal services—boosting morale and responsiveness across the organization.

By customizing ePortal: Customer Service Edition for a leading bank in Azerbaijan, TrimByte delivered a secure, scalable intranet that reshaped internal service delivery. Our modular approach enabled rapid implementation without sacrificing security or functionality.

Looking to modernize your internal service processes with a secure intranet portal? Get in touch with TrimByte today.